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The Castle Fun Center Frequently Asked Questions

This is a short list of our most frequently asked questions. For any other questions not answered here, please contact us.

Donation Requests

The Castle Fun Center is the Gold Sponsor of The Brian Ahearn Children’s Fund.

Any monetary sponsorship are donated exclusively to the BACF. For more information on this fund, please visit www.aboutbacf.org

We do take pride in our support of qualified nonprofit organizations and local schools in the form of Castle card donations for use in Tricky Trays, Raffles, etc.

All requests must be submitted at least 30 days prior to the event on organization letterhead describing the event and organization.

PLEASE be sure to include a mailing address for us to send the Castle card to. Mail requests to The Castle Fun Center, Attn: Donations, 109 Brookside Ave, Chester, NY 10918.

Thank You For Your Support,

The Castle Fun Center

Can I Bring In A Cake And Have My Own Party?

There is no outside food or drinks allowed in the facility.  If you are planning on dining in Jesters Pub, you may bring a cake, however, please read our policy on that below.

As much as we appreciate your wanting to host your own party at the Castle, please keep in mind that we are a party hosting facility. Table seating within the Castle facility is reserved strictly for Castle hosted parties. Thank you for your understanding.

In order to maintain a restaurant atmosphere, we must instill the following policies regarding bringing your own cake and hosting your own party in Jester’s:

  • Allotted table time is 1 hour and reservations are required. Additional table time is $75/hr (advanced reservation required as well).
  • All guests must be seated and participate in table service.
  • Please remember, this is a restaurant and we cannot have kids running in and out.
  • All gifts, cake, and possessions must stay at your table.
  • If bringing your own cake, there is a $1 per person plate charge ($10 table minimum).
  • 18% gratuity will be added to your check for your party.

 

Does The Castle Fun Center Sell Gift Cards?

Sure, Castle Cards are the perfect birthday or holiday gift!

Purchase at any point-of-sale at The Castle or click here to purchase online!

How Can I Check The Balance Of My Castle Card?

Easy! Simply visit the Check Castle Card Balance page to check the balance of your card and to add money to your card.

At The Castle, there are balance readers available to swipe your card and check your balance at any time.

What Are Castle Cards, Anyway?

A Castle Card is a rechargeable debit card that allows you to pay as you play.

Purchase a card for $1 and put on as little or as much as you want on the card. Just swipe your card at the scanner as you enjoy your attractions! Castle Cards never expire so be sure to keep yours with you! Unused points can not be refunded. Cards are used for all attractions and food, but are not for use to purchase alcohol, gratuity or to purchase any special or discounted packages. Learn more about Castle Cards here.

What Forms Of Payment Do You Accept?

Cash, Visa, Mastercard, Discover, or American Express.

We do not accept checks. There is an ATM on the premises.

Do You Offer Discount Packages For Non-Profit Groups, Schools, Or Scouts?

Yes, The Castle offers discounts for certain organizations during our off-hours.

Please see our Attraction Discount & Groups Information Page for further information.

Is The Castle Fun Center Open Year-Round?

Yes! Our indoor 50,000 square-foot facility is open year round.

Castle Fun Center activities include Roller Skating, Ballocity, Laser Tag, Free Fall, Laser Maze, Rock Climbing, Arcade, Restaurant & Pub. The Swing Ride, Dragon Frenzy 360, Spin Zone Bumper Cars, Mini Golf and Batting Cages are seasonally operated March through October, weather permitting. Go karts may be closed at times during the winter months and/or inclement weather.

Is There An Admission Price For The Castle?

There is no admission price.

You simply purchase a Castle Card and pay only for the attractions you would like to do.  Load any value onto the card and swipe the card at each attraction (including arcade games!) and the amount of the activity will be deducted from your cards’ balance.  You can put any amount onto a Castle card.  There is a $1 initial charge for new cards.  Starting at 6pm on Friday and Saturday, we do require a minimum $10 Castle Card to be purchased by any unaccompanied minor.

 

Additional Questions Or Inquiries?

For additional questions or inquiries about your next trip to The Castle, feel free to give us a call at (845) 469-2116 or contact us through our website.