Group Rules

Group Rules To Make Your Fun Safe & Enjoyable

It is important that you arrive at your scheduled time.

We need to know if you are running late. Please give us a call at (845) 469-2116 ext. 0 to let us know at your earliest convenience.

LATE POLICY: Please understand that in order for us to be able to offer such discounted group rates, it is imperative that your group arrives on schedule. We carefully time our group arrivals so that everyone, including our walk-in guests and our other booked groups, can enjoy their experience here at The Castle. For any groups arriving late, there will be your choice of a 10% surcharge added to your bill or the same amount of time deducted from your activity cards so that your original departure time will remain as if you arrived on time. Thanks for your understanding.

If you are running more than 15 minutes late OR early, you must call us from the bus! Please call 845-469-2116 press ext. 0 to let us know your ETA, do not pull up early or late without advising us.

BUSES ARE NOT TO UNLOAD PASSENGERS WITHOUT A CASTLE REPRESENTATIVE. If a Castle team member does not automatically meet your bus, call 845-469-2116 ext. 0 and let them know you have arrived. All guests must remain on the bus until met and led by a Castle representative.

Please understand that we have a system for bus arrivals and failure to follow these guidelines may result in numerous delays and possibly safety issues. We appreciate your working with us to make your visit a smooth one. Thank you.

Everyone needs to behave in an appropriate manner, no running and no offensive language. Please respect all other guests and all rules.

Important Group Rules Information

All attractions are priced individually, simply add any amount of money to a Castle card at any point-of-sale or kiosk at The Castle and let the fun begin! We do not offer a wristband option, just pay for the activities that you’d like to do! No advanced bookings needed or taken, just come on in during our regular hours of operation. You are responsible for cleaning up when using the picnic area. Please be sure to throw trash in appropriate bins. If your group is bringing bagged lunch or food, there is a $1 pp fee. We must know in advance if you will be bringing lunch or food.

Observe all posted rules, as your safety is our #1 concern. The rules for each attraction are as follows:

Go Kart Rules

You must be 42″ or taller & 5 years or older to drive the mini-indy go karts. To drive the road course, you must be 54″ or taller. Double kart drivers must be 18 or older; passengers 40″ or taller. Slick track is not included in group packages (drivers must be 14 years or older and 60″ or taller to drive slick karts).
No reckless driving. No bumping. Be safe and keep your eyes on the track and the karts ahead of you.
No hats. Any religious headwear must be securely fastened. No loose clothing. Hair longer than shoulder length must be tied up securely.
Obey staff as to when to get on and off the track.
Loading and unloading karts must be in an orderly manner and will increase your time on the track and safeguard against accidents.
Buckle seat belts as soon as you get in. The go-kart staff will help you tighten them if necessary.
The gas pedal is on the right, brake is on the left. (On the mini-karts, there is only one pedal, press down to go and lift off to stop).
Please do not press the gas until go kart attendant tells you to.
If you spin out or get stuck on the course, stay in your kart and the attendant will help you. DO NOT GET OUT OF THE KART and do not drive the wrong way on the track.
When there is 1 lap left, the attendant will hold up one finger. Go around one more time and come slowly into the pit area in a single file line. Stay in the kart until everyone has parked and the attendant tells you to leave.
Failure to follow track rules will result in the termination of your ride.

Ballocity Rules

There is no running or horseplay allowed.
Socks are required to enter ballocity; no shoes or bare feet allowed.
No climbing or standing on the nets, railings or outside of the play equipment.
All posted signs must be obeyed. If you do not obey posted rules, you will be asked to leave.
Children 4 & younger must have an adult in the play area with them.

Mini Golf Rules

Counselors must accompany groups on the golf course.
Please keep the groups to four or five to a hole and respect any other customers who are behind you on the course. There is no walking the course if not playing as a paid customer.
No running on the course. Stay on all paths and no climbing any structures.
Use caution when swinging; keep at a safe distance. Putter should not be raised past your knees.

Laser Tag Rules

Listen to instructions given by attendant. 5 people will get instructions and vested at a time and enter the arena to begin play.
NO RUNNING in Laser Tag.

Roller Skating Rules

Socks are required with rental skates/blades. Please instruct your group to bring or wear socks. Socks are available for $2.
Skate in the correct direction only.
No stopping or standing on rails.
Absolutely no hats on the rink.
Religious headwear must be securely fastened.

Rock Wall Rules

The attendant will help you attach the harness.
Hair longer than shoulder length must be tied up.
Stay in your lane and do not grab onto outside corner of the wall.
Never climb higher than chest high to the top of the wall.
When coming down, do not raise hands above your head.
Rappel onto your feet; do not sit or bounce on the floor.

Swing Ride Rules

You must be 42” or taller to ride alone; 36” or taller with an adult
Please secure all loose articles including wallets, change, sunglasses, cellphones, hats, etc.
Remain seated until the ride comes to a complete stop and you are instructed to exit.
No twisting, bouncing or spinning on swings.
Flip flops or other unsecured footwear must be removed prior to riding.

Spin Zone Bumper Car Rules

You must be 42” or taller & 5 years and older to ride alone; 3 years to drive with an adult (18+); 40 lbs./50″ passenger max
350 lb. combined maximum for cars
Please secure all loose articles including wallets, change, sunglasses, cellphones, hats, etc.
Remain seated until the ride comes to a complete stop and you are instructed to exit.
Shirts & Shoes must be worn; secure all loose hair/clothing